Shipping Terms and Conditions

 From us to you   |   simple, hassle-free, no surprises!

 

How do I calculate the cost of shipping?

At checkout, your cost of shipping will be automatically calculated based on:

  1. The total cost of your order, and
  2. The country, state and area code you choose to ship to

 

What are the shipping rates?

There are 3 shipping rates for Perth/Western Australia:

  1. FREE Perth Metro – orders over $99
  2. EXPRESS Perth Metro – $12.75
  3. FLAT RATE WA – $6.75

There are also 2 national shipping rates in Australia:

  1. FREE National – orders over $149
  2. FLAT RATE National – $12.75

We also ship internationally:

  1. FLAT RATE International – $44.75

 

Who are our carriers?

We select the best commercial carrier at the time of order fulfilment based on availability, shipping times, and service quality.  We track and analyse our shipping data frequently, as well as request customer feedback, to help us provide you with the best possible service and ensure your satisfaction with the shipping process.

 

Can I track my orders?

Yes, you will have access to live ETA’s and notifications, and receive updates on the progress of orders for your peace of mind.

 

How long does shipping take?

Shipping times depend on the shipping rate you select at checkout:

  • Perth Metro Express: Next day delivery on orders received by 1pm (AWST)
  • Perth Metro/WA: 1-4 days
  • National: 3-5 days (excluding some regional/remote areas which may take longer)
  • International: 7-14 days

 

Can the courier leave my order if I’m not home?

Yes.  At the checkout, be sure to select YES from the drop down menu under Authority to Leave.

 

What if the items I want are out of stock?

If the item you want is out of stock, you will be alerted when you select the item quantity.  If you wish to order an out of stock item, please send us an email at helen@fetchandmeow.com.au noting the item/s you wish to purchase and we will contact you as soon as the product is back in store.  At no point are you under any obligation to purchase the item/s.