Shipping Terms and Conditions

 From us to you   |   simple, hassle-free, no surprises!

What are the shipping rates?

There are 2 shipping rates for Australia

  1. FREE – orders over $150
  2. FLAT RATE – $12.75

NOTE: We have recently removed the option to ship internationally and express shipping due to the ongoing uncertainty around logistics, as a result of the current global pandemic.

 

Who are our carriers?

We select the best commercial carrier at the time of order fulfilment based on availability, shipping times, and service quality.  We track and analyse our shipping data frequently, as well as request customer feedback, to help us provide you with the best possible service and ensure your satisfaction with the shipping process.

 

Can I track my orders?

Yes, you will have access to live ETA’s and notifications, and receive updates on the progress of orders for your peace of mind.

 

How long does shipping take?

Shipping times are variable, due to the global pandemic affecting logistics and personnel, however we hope to get your order to you within 8 business days.

 

Can the courier leave my order if I’m not home?

Yes.  At the checkout, be sure to select YES from the drop down menu under Authority to Leave.

 

What if the items I want are out of stock?

If the item you want is out of stock, you will be alerted when you select the item quantity.  If you wish to order an out of stock item, please send us an email at helen@fetchandmeow.com.au noting the item/s you wish to purchase and we will contact you as soon as the product is back in store.  At no point are you under any obligation to purchase the item/s.