Thank you for purchasing a service offered by Fetch and Meow Pty Ltd ACN 604 783 502 (“which for the remainder of these terms, we will be called F&M”). By purchasing any service that we offer, you agree to be bound by these terms under the laws of Western Australia and the Commonwealth of Australia. Please therefore read these terms carefully.
We reserve the right to amend these terms at any time. If we do so we will notify you. If you then purchase a service from us, or do not cancel any existing order within 48 hours, you will be taken to have agreed to be bound by the amended terms.
The Pet Owner accepts responsibility for ensuring all information in the booking process, including Client Information, Pet Profile and Booking Specifics is up to date and accurate prior to the commencement of the Service Period.
If you purchase a service from us and then cancel that service within one week of the date on which that service was to be provided, you will be liable to pay our fee in full. If you are an ongoing client and wish to no longer receive the service we provide, or you wish to suspend the service, you must notify us at least one week in advance.
If you purchase a service which we reasonably consider that we are unable to deliver due to inclement weather or other occurrence beyond our control, we will not be liable to you except to refund or credit that part of the Fee which corresponds to that particular Service on that particular day or at that particular time.
For us to provide a service to you, you must provide us with all keys that we will need to collect and drop off your pet/s. By doing so, you warrant that you are legally permitted to provide us with the key and have the right to authorise us to visit each relevant property. You further agree to indemnify us against any loss or damage that we incur as a result of you breaching this clause.
You agree to provide us with any products such as food or medicine that we are required to give to your pet, and with a litter box if necessary. In the event that such supplies are not provided, you agree that we may provide them and that you will promptly pay us for those products on presentation of an invoice from us to you.
If you are aware that your pet has a particular allergy or is prohibited from doing a particular activity or consuming a particular product you must inform us prior to us providing any service and release and indemnify us in relation to any damage if you fail to do so.
By purchasing any service from F&M, you warrant that your pet is appropriately trained and will not pose a danger to us or any other pet or person that we are likely to encounter in providing the service. You indemnify us against any damage caused by your pet whether to us, itself or any other person or animal, and irrevocably release us in relation to any damage that we cause to your property or pet, or which your pet causes while in our control and care, except to the extent that such damage is caused by our wilful or negligent act or omission.
If you purchase a Pack Adventure package from us you also warrant that your pet will not at any time pose a threat to any other dog while in our care.
If your pet is in our care and we consider that it requires medical attention we will endeavour to contact you and advise of estimated costs of that attention and seek instructions. Nevertheless, in such circumstances you appoint us to act as your agent in relation to your pet’s medical care and and any associated costs. You agree that if necessary, we may incur vet costs to secure the welfare of your pet, and that you will pay those costs directly to the vet, and if this is not possible, reimburse us if we do so.
We will make all reasonable attempts to contact the Pet Owner should it be required under any clause of this agreement or for any other reason in relation to this agreement. In the event that we cannot contact the Pet Owner, the Pet Owner authorises their Emergency Contact and, failing that any subsequent person nominated by the Pet Owner to make any and all decisions relating to this agreement on their behalf.
The Pet Owner agrees not to privately approach any Pet Carer in relation to performing any in-home pet services or dog-walking services. Should the Pet Owner contact or solicit any Pet Carer who is in the employment of, or has been in the employment of F&M or who they are aware is a client of F&M, the Pet Owner shall be liable in damages for any loss suffered by F&M.
F&M will endeavour to ensure that your payment details, and any other personal information that you provide are held securely. However, you agree to release us from all liability in relation to any failure to properly secure such information.
To the maximum extent permitted by law, you agree to waive all claims against us. Where the law prohibits you from waiving all liability against us, you agree that we are only liable to the minimum extent required. You also agree that if a party brings a claim against you as a result of the act of your pet, you will not join us as a party to that claim.