Returns Policy

Your satisfaction is important to us.

If for any reason you are not happy with your purchase, you may return it to use within 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item MUST be in new, unused and resalable condition. It must also be in the original packaging.  We reserve the right to refuse any return at our discretion.  Gift cards are non-refundable items and are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

For accepted returns, you may choose an exchange, shop credit, or a refund. Shipping and handling is non-refundable.

 

Before Your Return an Item

Please contact us at: helen@fetchandmeow.com.au. And we will initiate the returns process. Please do not send your purchase back to the manufacturer.

 

What Conditions Apply? 

30 Days

Our policy lasts for 30 days.  If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange, including damaged goods.

 

Damaged or defective goods

We will replace items if they are defective or damaged or provide a shop credit or a refund. We inspect all our goods before we send them to you. However, if you find that an item is faulty or damaged, please contact us immediately and we will commence the returns process.

Please send the faulty item to us at:

Fetch & Meow Returns, PO Box 1520, Subiaco, 6904, Western Australia.

Once we have approved the return, we will provide an exchange, shop credit or refund, and cover shipping costs. We reserve the right to refuse any return at our discretion.

 

Exchange (if applicable)

If you would like to exchange an item, please contact us immediately and we will initiate the exchange process. We ask that you cover the cost of shipping the item back to Fetch & Meow and the shipping cost to send the replacement to you.

Gift cards and sale items are exempt from being exchanged.

 

Refund (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at helen@fetchandmeow.com.au.

 

Returns Shipping

To return your product, please mail the product to:

Fetch & Meow Returns, PO Box 1520, Subiaco, 6904, Western Australia.

Other than damaged or defective goods, you will be responsible for paying for your own shipping costs to return your item and the cost of having a replacement item shipped to you. So please choose and measure carefully as shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You will be responsible for the package until we receive it so please make sure your item is insured and/or able to be traced. We recommend using an insured postage/courier method as we cannot accept responsibility for items not shipped by ourselves.