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Privacy Policy



What is the Fetch & Meow Privacy Policy?

This privacy policy sets out how Fetch & Meow collects, uses, discloses, and manages your personal information.  This privacy policy applies to the website www.fetchandmeow.com.au and all products and services offered by Fetch & Meow.

By entering into Fetch & Meow’s Product and Service Terms and Conditions you are agreeing with the terms and conditions in this Privacy Policy.


What is your personal information?

Your personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, credit card or other payment details and profession or occupation. If the information Fetch & Meow collects personally identifies you, or you are reasonably identifiable from it, the information will be considered to be personal information.


What personal information does Fetch & Meow collect?

The information Fetch & Meow collects about you depends on the services that you ask us to provide to you. The information we may ask for, as appropriate, includes, but is not limited to, the following:

  1. Your name, date of birth, gender and contact details including your physical address, email address and telephone number
  2. Your credit card details for payment purposes
  3. Your property details, such as its location and how to gain access
  4. Your daily routine, as it relates to our services
  5. Information relating to your Pets, including but not limited to, their name, age, breed, and preferred veterinary details
  6. Your emergency contact person(s) details, including their personal information
  7. Your travel itinerary
  8. Your preferences for particular products, services, facilities or lifestyle activities, as they relate to our services
  9. Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online services.


How is your personal information collected?

Fetch & Meow may collect your personal information in a variety of ways, including, but not limited to, the following:

  1. Through your access and use of our website(s).
  2. During telephone conversations between you and our representatives.
  3. When you make an enquiry, place an order, or make a booking
  4. Through your participation in surveys, competitions and promotions run by or on behalf of Fetch & Meow
  5. When you subscribe to our newsletter, and in connection with other activities, services, and resources we make available on our Site.


For what purposes does Fetch & Meow collect, hold, use, and disclose your personal information?

Fetch & Meow collects, holds, uses, and discloses your personal information to facilitate the services provided in the Terms and Conditions, which includes:

  1. To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs
  2. To personalise your experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site
  3. To improve our Site: We continually assess and improve our website offerings based on the information and feedback we receive from you
  4. To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service
  5. To administer a content, promotion, survey, or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them
  6. To send periodic emails: The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order, including responding to their inquiries, and/or other requests or questions
  7. To comply with any law, rule or regulation as required from time to time
  8. For risk management purposes including incident investigation, claims management and litigation

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.


To whom does Fetch & Meow disclose personal information?

Fetch & Meow does not disclose your personal information, except as stated below and as and when required to do so by law.

Parties to whom Fetch & Meow may disclose relevant personal information include:

  1. Pet Carers and Pet Owners in order to facilitate the services we provide
  2. Insurance companies and other relevant associated entities
  3. Law enforcement agencies and other regulatory bodies

Fetch & Meow may use your personal information, including but not limited to, photos of your Pets on their website(s) and social media pages. Please notify Fetch & Meow immediately and in writing should wish for this not to occur


Access and correction of personal information

If you wish to seek access to the personal information we may hold about you, please contact us at helen@fetchandmeow.com.au


Security of Information

Fetch & Meow takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.



Our store is hosted on Woocommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Woocommerce’s data storage, databases and the general Woocommerce application. They store your data on a secure server behind a security system (firewall).


Payment Security

If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Woocommerce’s Terms of Service here or Privacy Statement here

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Third-Party Services

In general, the third-party providers used by us, for example, payment transaction processors such as credit card companies, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.



When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



To improve the performance of our website, Fetch & Meow and Woocommerce may use both session ID and persistent cookies. By rejecting these, you will be limited in some areas of the website. Including ordering, applying or requesting products or services such as our newsletter.


Direct Marketing Communications

Fetch & Meow may send you direct marketing communications and information about:

  1. Products, services, discounts, competitions, and special promotions that we consider may be of interest to you
  2. Offers or promotions based on how you use our products and services
  3. Other company’s products and services we think may interest you, if you’ve chosen to receive this information

These communications may be sent in various forms, including by telephone, post, email, SMS or by other forms of electronic messages.

Please notify Fetch & Meow immediately and in writing should you wish for this not to occur.


How can you opt-out of other marketing communications?

Please notify Fetch & Meow immediately and in writing should you not wish to receive direct marketing communications. If you opt-out, we will ensure that your name is removed from any list used to send you that particular communication


What is the process for complaining about a breach of privacy?

Fetch & Meow requests that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint.

Please address to:



Fetch & Meow, P.O. Box 225, Leederville, WA 6902


Changes to Fetch & Meow’s Privacy Policy

Fetch & Meow reserves the right to modify or amend this privacy policy at any time and will update the privacy policy on our website(s) if it has been changed.


Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Fetch & Meow

PO Box 225, Leederville, 6902, Western Australia

+61 4 5049 5704




Last updated 1 December 2020