Your personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, credit card or other payment details and profession or occupation. If the information Fetch & Meow collects personally identifies you, or you are reasonably identifiable from it, the information will be considered to be personal information.
The information Fetch & Meow collects about you depends on the services that you ask us to provide to you. The information we may ask for, as appropriate, includes, but is not limited to, the following:
Fetch & Meow may collect your personal information in a variety of ways, including, but not limited to, the following:
Fetch & Meow collects, holds, uses, and discloses your personal information to facilitate the services provided in the Terms and Conditions, which includes:
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.
Fetch & Meow does not disclose your personal information, except as stated below and as and when required to do so by law.
Parties to whom Fetch & Meow may disclose relevant personal information include:
Fetch & Meow may use your personal information, including but not limited to, photos of your Pets on their website(s) and social media pages. Please notify Fetch & Meow immediately and in writing should wish for this not to occur
If you wish to seek access to the personal information we may hold about you, please contact us at firstname.lastname@example.org
Fetch & Meow takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.
Our store is hosted on Woocommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Woocommerce’s data storage, databases and the general Woocommerce application. They store your data on a secure server behind a security system (firewall).
If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Woocommerce’s Terms of Service here or Privacy Statement here
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
In general, the third-party providers used by us, for example, payment transaction processors such as credit card companies, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To improve the performance of our website, Fetch & Meow and Woocommerce may use both session ID and persistent cookies. By rejecting these, you will be limited in some areas of the website. Including ordering, applying or requesting products or services such as our newsletter.
Fetch & Meow may send you direct marketing communications and information about:
These communications may be sent in various forms, including by telephone, post, email, SMS or by other forms of electronic messages.
Please notify Fetch & Meow immediately and in writing should you wish for this not to occur.
Please notify Fetch & Meow immediately and in writing should you not wish to receive direct marketing communications. If you opt-out, we will ensure that your name is removed from any list used to send you that particular communication
Fetch & Meow requests that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint.
Please address to:
Fetch & Meow, P.O. Box 225, Leederville, WA 6902
Fetch & Meow
PO Box 225, Leederville, 6902, Western Australia
+61 4 5049 5704
Last updated 1 December 2020